Our management systems to help us achieve our quality goals. They define each practice member’s responsibilities when looking after our patients.
- In proposing treatment we will take account of the patient’s wishes. We will explain options and their costs, so that they can make an informed choice. We will always explain what we are doing.
- We will do all we can to look after a patient’s general well-being. We will ask about their general health, and about any medicines being taken. This helps us to treat them safely. We keep all information confidential.
- Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control.
- We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase oral cancer risk and may affect the success of implant treatments.
- Practice working methods are reviewed regularly at meetings. We encourage all staff to make suggestions for improving the care we give patients.
- We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes that we make.
- All dentists in the practice take part in continuing professional education, meeting the General Dental Council’s requirements. We aim to keep up-to-date with current thinking on all aspects of general dentistry, including preventive care which reduces a patient’s need for treatment.
- All staff joining the practice are given training in practice-wide procedures. Once a year, there is an individual review of training needs for everyone in the practice.
- All members of the practice know of the need to ensure that dentists are working safely. In the highly unlikely event that a dentist in this practice becomes unfit to practise, we will ensure that concerns are investigated and, if necessary, acted upon.